Thank you for choosing wingyumstore.com. We value every customer’s shopping experience and are committed to providing high-quality products and services. If you are not satisfied with your purchase, please refer to the following refund policy.

Return Eligibility

Customers can submit a return request within 30 days of receiving the goods.

To qualify for a return, the goods must meet the following requirements:

The goods are unused, undamaged, or unaltered;
The goods are in their original condition;
The goods come with their original packaging and accessories;
Valid order information or proof of purchase can be provided.

If the goods have quality issues, are damaged during shipping, or the wrong goods were received, please contact us as soon as possible after receiving the goods and provide relevant photos for verification and processing.

Non-Returnable Items

The following items are generally not eligible for return:

Items damaged due to personal reasons;
Items that have been visibly used, washed, or altered;
Items missing original packaging or important accessories;
Items that have exceeded the return request period;

Return Request Process

To request a return, please contact us at help@wingyumstore.com

Please provide the following in your email:

Order number;
Purchaser’s name;
Reason for return;
Product photos.

Our customer service team will review your request and provide you with follow-up return instructions.

Refund Processing

After receiving and inspecting the returned item, we will notify you of the refund review result via email.

If the refund is approved:

The refund will be processed via the original payment method;
Refund processing time is typically 1-3 business days;
Actual arrival time may vary depending on the processing speed of the bank, credit card institution, or payment service provider.

Please do not return items without authorization, as this may delay refund processing.